FAQs
Q: What is your store's return policy?
A: To be eligible for a return, the item must be:
- In its original condition with all original tags and packaging
- Not used or torn
- not damaged or altered in any way
- return within 14 days, once you get the order
- must have the original receipt or proof of purchase
Q: What are your shipping costs and delivery times?
A: After you add the product to your cart and enter your shipping address, the cost gets calculated. Estimated delivery time is 5 to 7 business days.
Q: What forms of payment do you accept?
A: We accept both cash on delivery and online payments. Payment must be transferred for online orders before delivery. We accept Jazz Cash, Easypaisa, and other online payment methods. You will receive the online details via chat
Q: How can I track my order?
A: The customer can easily monitor your order on our website by selecting the track your order option. Furthermore, after your order is verified, you will receive a tracking number via email.
Q: Is my personal information secure?
A: We take the following measures to protect your information:
- Encryption: We use encryption to protect your payment information and personal data.
- Secure Servers: We store your information on secure servers that are protected by firewalls and access controls.
- Access Controls: We limit access to your information to authorized personnel only.
- Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this privacy policy.
Q: How accurate are the product descriptions and images?
A: AL Haram makes every effort to maintain both product quality and customer trust. Colors of the product may change depending on availability, but we will notify you before completing the order.
Q: How do I place an order on your website?
A: Visit www.alhonline.com to locate a large selection of items. Choose the products you want, enter your delivery information, and check out.
Q: Can I modify or cancel my order after it's placed?
A: After checking out, you have two days to amend or cancel your order. Once the order is shipped, you will be responsible for the return shipping costs.
Q: How can I contact customer service?
A: As we have mentioned our contact details. You can get us on email: alhonlinestore@gmail.com. You can call or WhatsApp chat with us: +92 (326) 2388078.
We will make sure to reply ASAP.